Despite the opinion, that the services of DHL are expensive, We recommend to use when sending samples and parcels to 45 kg. We are long term partners, that's why you will benefit with up to 50% discount of the price of transport. Transit time – 5 to 7 working days. DHL offers a service for fast and expeditious release of consignments by Customs. From China and Hong Kong have banned for sending the following products: batteries, highly flammable products, liquids.
When sending air cargo needs to know, the price of the shipment is calculated not only on the real weight. You need to calculate the volumetric weight of each package. To calculate the price into the largest value among the real and volume weight. Bulk weight is used, Since space, that one shipment may takes an aircraft, may cost more than the actual weight of the shipment.
Volumetric weight can calculate: Length(cm) x Width(cm) x Height(cm) / 5000 = Volume Weight(kg)
Tracking – questions and answers
Quick answers to frequently asked questions about DHL Express tracking.
Can I check the movement of the shipment without a tracking number?
To, under certain conditions. We still advise you to save tracking numbers, and if you are a consignor – to record the reference number. You can use our online service to track the reference number of the sender.
When I try to trace its DHL shipment, I get an error message-invalid waybill. Why?
The reasons may be different. DHL Express waybill for Time Definite services is 10-digit (e.g.. 1234567890, 2345678901), Therefore please, check the number and try again.
When I track its DHL Express international shipments, why sometimes we receive information, that the shipment doesn't travel to the intended destination?
DHL periodically recycles shipment airwaybill numbers for operational reasons. Sometimes this leads to display information about the two consignments, travelers with the same waybill number. DHL is working hard to eliminate these events, in the meantime, however, note, Although this information can be confusing, your shipment will be heading to the correct destination and will be handled with the same attention, as any other consignment in our network.
I traced the shipment and I got a message to contact DHL. Why?
This usually happens, If the information, We have is insufficient, to track your shipment. The address may be incorrect and we want clarification or some other information. This issue can be solved very quickly, by contacting the customer service Department.
The results of the trace display, that my DHL shipments from China are moving to a different place, and not to the original. Why?
Destinations, specified for the making and delivery of the consignments are actually the names of the offices of DHL Express, who made the claim or the delivery. Please, be sure, that your shipment is delivered to the destination, specified by you, When you have filled in waybill for your shipment (and).
As holder of the client-side code to DHL, is there a tracking solution, I can use, to get an overview of all DHL shipments from China to my account?
To, DHL ProView is Web-based tool for tracking of consignments and notifications, specially formulated in order to improve the traceability of consignments of holders of DHL Express customer code. Please check your local DHL website, to find out if DHL ProView is available in your country. In the near future the service will be available in all countries.
Track DHL shipments from China, sometimes I get a message: ' Register for notification of this consignment. ' what does this mean?
For consignments, that are not yet delivered, You can register for notification with SMS or email about current statuses. This saves time – you do not need to log in to the site constantly, to track the shipment.
The shipment's status Upgraded customs status "in the destination, even though it has barely left the country. What does this mean?
This status means, that is running release procedure. Please, Click more details (+), to read additional information available. This status allows you to see in the earliest possible stage whether there is additional information, required by the Customs authorities for the release of the shipment.
DHL shipments from China there is an inscription "more details" with sign (+) to him. What does this mean?
If you click the plus sign (+) more will appear, more detailed information about the status of your shipment. This can be a simple confirmation, that customs clearance is completed, but it can also contain a more detailed description of the reasons for detention of the consignment to the Customs Office and/or for additional information, required to release the shipment.
